Alliance Trust Savings

by , 28 Sep 2013
Alliance Trust Investment Trusts
Good investment platform
Too many customers for good Customer Service

A good investment platform, but with 80,000 customers, Customer Service is not what it was.
My Yamana Gold shares are "frozen" since delisting from the LSE at end July, all sort of excuses, "waiting for Corporate Actions", "Corporate Actions waiting to hear from Yamana", "perhaps Yamana will be put on our foreign list in December"...

Customer Service:
Poor, could be greatly improved
Flexibility & Fairness:
Average, could be better
Product Features:
Good, I'm happy
Value For Money:
Good, I'm happy


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