Elephant Insurance - Renewal Rip-off!

by , 22 Sep 2012
Elephant hope you're too slow or lazy to shop around.

I've been insured with elephant for a number of years but have finally moved as I'm fed-up with the rip-off renewal process. Each year I get a cheaper quote from their sister companies and elephant are happy to reprice my renewal to that amount, but if I don't check this and complain, their automatic renewal process ("because you've got a million things to juggle, we make renewing as easy as possible") kicks in. This year elephant would have renewed my insurance at £264 rather than £211 with admiral. Decided to give up on the EUI group and go with direct line instead (at £205).

Customer Service:
Poor, could be greatly improved
Flexibility & Fairness:
Poor, could be greatly improved
Product Features:
Average, could be better
Value For Money:
Terrible


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