I've been insured with elephant for a number of years but have finally moved as I'm fed-up with the rip-off renewal process. Each year I get a cheaper quote from their sister companies and elephant are happy to reprice my renewal to that amount, but if I don't check this and complain, their automatic renewal process ("because you've got a million things to juggle, we make renewing as easy as possible") kicks in. This year elephant would have renewed my insurance at £264 rather than £211 with admiral. Decided to give up on the EUI group and go with direct line instead (at £205).
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"I was a customer with them for about 6 months. They cancelled my insurrence because I told them to . I had an ending balance they used my account number and took the remaining balance out of my account after cancellation and with out my permission. Never go with this company any other insurgence company is better. When I asked them to refund my money both supervisors were rude to me and said this company does not to do that. I feel violated by the whole process . I..." more
"Home insurance no not published (or at least not very easily found on their website) the published no is for car insurance. This is a premium rate (8p minute) no. I was on the phone several minutes while the agent tried my policy no which didn't register on their system - it was only after she asked me about my vehicle that we both realised I was through to wrong dept - she put me through to home insurance, but it was Amiral! They then transferred me back to..." more
"Been with these guys a while, but no more.
Too many extra costs.
Watch out for non competative renewals."
"Good price and all required features."
"Not had the insurance very long, the price and cover was very competitive"
"Like many I have always had a good impression of the John Lewis stores but I must admit they do not seem to match that with their insurance offering - 4 (yes FOUR) times the price of a policy exactly the same with another provider and no response to enquiries or emails to their main 'enquiries' desk at JohnLewisSpecialistInsurance.com. I would advise treading carefully - WHY do these companies start trying to offer services they are not expert in ?? (By the way -..." more
"In 2011 whilst insured with Direct Line, I had an accident which the other party took full responsibility for and it was a no fault claim. Direct Line persuaded me they had to take my car to be valued, which turned out to be scrap value and not retail despite it being in excellent condition - they even valued it at less because it was dirty and the parcel shelf wasn't in (I have dogs), at no point did they say this was the last I would see of my car. At no point..." more
"Terrible customer service. Be careful of their cancellation fees of 15% of the total premium, admin fee and claw back. Do not use discount insurance is my sincere advice."
"I've had to claim twice sadly in the last 3 years, no matter the cost, both time, I've had issues with Petplan claiming not to have received my paperwork or the vet's even when I knew it had been delivered after I resorted to recorded delivery. The first time, it took Petplan 4 months to pay me! I equally find their customer service pretty poor. It is much more hassle than it's worth and I will be switching Insurer when my premium comes to an end in a few months..." more
"25% premium rise for renewal with no claim having been made. A tadge excessive in anyone's book. Explanation given was not satisfactory and made to sound like I was paying more because the dog is a year older .. well yes ... and due to our postcode area."
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