Rip off cancellation fees.

by , 11 Sep 2012
Customer service their lowest priority.

I cancelled my home insurance policy on 1st September and was told to pay a cancellation fee (more than three months' payments) by 11th September. I then received a letter dated 6th September threatening to use a debt collection agency if I didn't pay the 'overdue' amount (including another £11 added on). Avoid at all costs they care nothing for their customers. Their overseas call centre quoted me one figure and date and their office in UK made up a different story.

Customer Service:
Flexibility & Fairness:
Product Features:
Value For Money:


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Welcome, Shocked1 ! I expect you were shocked at the money grabbers, and the scare tactics employed. We should make a list of companies who it is unwise to use.

by greydo, 11 Sep 2012

What an excellent idea , greydo .
It will be a very long list , but I'm up for it !
Let's do it .

by nadge, 21 Nov 2012
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Right, nadge:- here we go!!
Number 1 to avoid or boycott :- Talk Talk.

by greydo, 21 Nov 2012

Posts within the community represent the views, experiences and opinions of members and experts only. They should not be taken as financial advice and should not be followed without further research.

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