I cancelled my home insurance policy on 1st September and was told to pay a cancellation fee (more than three months' payments) by 11th September. I then received a letter dated 6th September threatening to use a debt collection agency if I didn't pay the 'overdue' amount (including another £11 added on). Avoid at all costs they care nothing for their customers. Their overseas call centre quoted me one figure and date and their office in UK made up a different story.
Welcome, Shocked1 ! I expect you were shocked at the money grabbers, and the scare tactics employed. We should make a list of companies who it is unwise to use.
What an excellent idea , greydo .It will be a very long list , but I'm up for it !Let's do it .
Right, nadge:- here we go!!Number 1 to avoid or boycott :- Talk Talk.
Posts within the money.co.uk community represent the views, experiences and opinions of members and experts only. They should not be taken as financial advice and should not be followed without further research.
"Aviva will use any tactic and technique not to pay out. Avoid like the plague."
"Aviva travel insurance - takes your money then refuses to payout on a reasonable , legitimate claim, ( Items stolen from baggage while in the hold of Aircraft. ) Aviva's response after receiving receipts and numerous other pices of documentation " not coverd because it was not in your possession" Get your travel / baggage insurance somewhere else. Check the small print to ensure that your baggage is covered in the aircraft hold ."
"Very bad do notice, they might offer good prices but you get what you pay for.we were the innocent party in an accident and we just informed aviva, but they were a nightmare call centre was in India and they could not understand us. They referred us to a independent company who were suppose to check we were not in breach of our contract even though the other party admitted fault and their insurance contacted us an aviva stating so. We still had to send copies of..." more
"Had been with this company for nearly 10 years, called the claim line yesterday as I have mouldy walls and ruined items due to being flooded. I was told there was nothing they could do to help. I was utterly disgusted, I have since cancelled my policy and would not recommend this company to anybody. What is the point in paying a contents insurance policy if my contents aren't insured. They should be ashamed of themselves."
"I renewed my house Insurance including contents yesterday and the service I got was exceptional. I told the young man I was looking to renew my House Insurance and had one or two to look at and wondered what discount he would be giving me for being with them for five years and no claims.
It was already a very good price and he then asked if a discount of another £20 would be ok. The whole operation was over within 4/5 minutes and I was delighted."
"I've had to claim twice sadly in the last 3 years, no matter the cost, both time, I've had issues with Petplan claiming not to have received my paperwork or the vet's even when I knew it had been delivered after I resorted to recorded delivery. The first time, it took Petplan 4 months to pay me! I equally find their customer service pretty poor. It is much more hassle than it's worth and I will be switching Insurer when my premium comes to an end in a few months..." more
"25% premium rise for renewal with no claim having been made. A tadge excessive in anyone's book. Explanation given was not satisfactory and made to sound like I was paying more because the dog is a year older .. well yes ... and due to our postcode area."
"As per many others experiences, Adrian Flux is either a totally incompetent outfit or are con-merchants. I have been insuring motors for 50 years now and have never experienced such a nightmare. They took my money and then, the very next day, asked and, over the next ten days, continued to ask for different copies of various documents - copies of my details, then copies of one of my sons details and then copies of my other sons details (They are named drivers on my..." more
"I can't even begin to explain how awful Hastings Direct are as a company, they for one are the biggest waste of time, I crashed in October 2013, it's now April 2014 and it's not sorted, my claim handler is non existent, and rarely at his desk, which resulted in me not being able to have contact with him since November 2013, and on top of shocking customer service and rude staff, there's millions of hidden charges.. Under 25 extra excesses and then no refund of..." more
"Would not recommend fine if you never want to make a claim but all their promises to put back to what it was like before damage quickly with no hustle is not true in fact the whole situation has been a nightmare and stressful we had water damage to walls and floor they covered the walls but not the floor because the assessor insisted the flooring was tiled not laminate made to look like tile we had already had an independent company in ( as requested by Swift as..." more
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