I'm not quite sure why this company has such poor reviews
My wife had a non fault accident 9/7/12 and the service so far has been excellent
My vehicle goes is for repair tomorrow and the like for like courtesy car is being delivered to my door as well at my convenience
My wife has already seen a physio and an appointment has been scheduled for beginning of August
What more could I ask !!
Posts within the money.co.uk community represent the views, experiences and opinions of members and experts only. They should not be taken as financial advice and should not be followed without further research.
"took out a policy with hastings through a comparison site and chose hastings as they was the cheapest. Anyway got a letter through asking for proof of my no claims bonus which I promptly sent first class post because they are to much cheapskates to set up a free post service.
A couple of weeks later I got an email saying they was charging me an extra £248 as no claims discount hadn't been recieved I rang within 30 minutes of receiving email to arrange to..." more
"Whatever you do don't move house whilst insured with this outfit!
Got charged £35 to change my address! 'Admin Fee' incredible! I'm in business and just had one of my customers notify me of a change of address - took me less than a minute & DIDN'T CHARGE HER!!! and a further £22.58 for being in a 'riskier postcode' than at my old house where I had to park on a public road- at the new house I have off road parking and car is garaged overnight- how on..." more
"They charge for everything - including if youre not happy, a £55 charge to cancel the policy. I changed my car and they basically tried to charge a massive Additional Premium (which may have been down to the particular insurer to be fair) and then wanted to charge to cancel when I could get cheaper elsewhere. In the end we agreed a small additional premium to restart the policy - will cost me an extra fiver a month but cant be botherered to argue tonight..." more
"Who ever gets insurance with this company need to be aware. I phoned up for a renewal and the lady on the phone told me I have changed my occupation, that's why it's more money. When I tried to explain to her that I haven't changed my occupation, she basically called me a liar. So I tried to explain why by saying "my details with Confused.com have always been the same, and someone at Hastings must of changed them. She replied by saying "nobody here can..." more
"I have used them for several years. They have dealt well with claims"
"As per many others experiences, Adrian Flux is either a totally incompetent outfit or are con-merchants. I have been insuring motors for 50 years now and have never experienced such a nightmare. They took my money and then, the very next day, asked and, over the next ten days, continued to ask for different copies of various documents - copies of my details, then copies of one of my sons details and then copies of my other sons details (They are named drivers on my..." more
"Do not buy a policy off this cowboy outfit!
Five months ago a 93year old man drove his car down the side of mine, my claim has not been resolved and my car has not been repaired! Joke!"
"payed for my policy online, 3 days later flux contacted me and told me my policy was going up by 200 pound, wen i canceld i was forced to pay 85poud cancelation fee, staff wer extreemly rude and agressive,"
"all they want is sell you then after no follow up and customer service is the worst"
"Was with churchill for 1 year. Renewal came through at an OK price. However, I could get it over £50 cheaper as i've been driving for over 7 years and have full no claims discount. I called up asking if they could offer any kind of discount and didn't expect them to match the full £50 but maybe offer a little bit off as gesture of goodwill. Refused to offer anything. I asked for a free nodding dog instead and I would go with them despite the price..." more
Get fast answers to your money questions, Expert insight, top tips & much more...
Enter our competition to win an iPad Air by reviewing a financial product you have.
The more reviews you add the better your chance of winning.
Terms & Conditions
Copyright © Dot Zinc Limited 2014. All rights reserved.
money.co.uk is a trading name of Dot Zinc Limited, who are authorised and regulated by the Financial Conduct Authority.
FCA Registration Number 415689.