I have a house and contents insurance policy with this company. Approx 18 months ago we had a burglary. Not only were items stolen but damage was caused to the house. We made claims on both sections of the policy. These claims were dealt with efficiently and promptly. I expected the next years premium to rise drastically, but was pleasantly surprised to find that the rise was,more or less,in line with inflation.
Posts within the money.co.uk community represent the views, experiences and opinions of members and experts only. They should not be taken as financial advice and should not be followed without further research.
"Just tried to accept lowest quote for House Insurance
Took ages on line to fill in things like construction details for outbuildings, nature of pond etc etc
Finally came to point of paying, got a message that transaction had failed, please call 0800 number to speak to a person
Call centre inevitably tries (and fails) to get me to take extra's like Accidental Cover etc
Then says he needs to summarise cover before taking credit card number .. Bores on for England..." more
"I have not had a claim, so I an not certain how good they are."
". . . so don't know how good they really are"
"good, low premium"
"its ok cheap but haven't had to claim yet so don't know what that procedure will be like"
"Would not recommend fine if you never want to make a claim but all their promises to put back to what it was like before damage quickly with no hustle is not true in fact the whole situation has been a nightmare and stressful we had water damage to walls and floor they covered the walls but not the floor because the assessor insisted the flooring was tiled not laminate made to look like tile we had already had an independent company in ( as requested by Swift as..." more
"would never use this company again - they try every trick in the book to try and not pay out including bullying! avoid them!!!!!!!!!!!!!"
"A name like Saga you would trust ...for the over 50s. But why again if called out for a leak from upstairs to downstairs ...they stated to an elderly person they do not pay for the leak ...so temporary call out charge to stop the leak £70 then the leak to be repaired £120. Plus the hidden excess fee £390 before the insurance starts to pay out .....
I wonder what else they don't pay ...check excess and what your actually covered for"
"Appalling customer service from them under their home emergency cover (outsourced by Direct Line to Homeserve).
Hot water packed in, so rang them up. We knew exactly what was wrong with the boiler and so told them what was up and what part was needed when we raised the call. A day later, an engineer turned up without said part and so promptly left with promise that they would return soon. A week later we are still waiting - not even a courtesty call from Direct..." more
"Had home insurance for about five years ,cost almost doubled,even without ever claiming."
Get fast answers to your money questions, Expert insight, top tips & much more...
Enter our competition to win an iPad Air by reviewing a financial product you have.
The more reviews you add the better your chance of winning.
Terms & Conditions
Copyright © Dot Zinc Limited 2014. All rights reserved.
money.co.uk is a trading name of Dot Zinc Limited, who are authorised and regulated by the Financial Conduct Authority.
FCA Registration Number 415689.