I took the opportunity to change my account to santander,and they gave me ?100, and then another ?100 for having a mortgage with them.The thing is, it is a good way of enticing customers, but do you know what? they are actually really good.I'm glad i did it, and even after my iniital period, i have and will stay with them.
Posts within the money.co.uk community represent the views, experiences and opinions of members and experts only. They should not be taken as financial advice and should not be followed without further research.
"This account is great primarily because you get 3% interest on savings of up to £20,000. You can also earn cash back on many purchases and expenditure on Santander mortgages. You need to have an income of £500 every month and set up some direct debits. For the income it's ok if you just transfer £500 out of your account and transfer the same money back in."
"Santander is living up to its reputation for terrible customer service--I am supplied with gas by Flogas but noticed that I wasn't receiving any cashback (despite Flogas being listed as an eligible supplier by Santander)
I contacted Santander who wrote back saying it doesn't provide cashback on OIL providers---strange...there's a clue in the title--it's FloGAS not FloOIL !
Looks like I'll have to take it up with the Financial Ombudsman"
"A bit dubious of opening an account with Santander as it can be difficult to find any good press.
I wanted the 123 Account for the interest it pays and not as a current account necessarily. Quite frankly I can't fault anything at all and I'm very good at complaining when things go wrong. Transfers from non Santander account are instantaneous literally. Direct debits are working OK. Cashback and interest is starting to be added correctly. Online access is no..." more
"After being with Natwest for 47 years that whilst offering a good service had derisory interest rates. The Santander staff at Walsall were a delight, friendly, efficient and professional and within an hour had my 123 current and credit cards set up. By the time I got home my online account was up and running and within 3 days had my pins and cards. All transactions between my NW and Santander accounts are both instant and seamless. Security seems more comprehensive..." more
"Santander's security system is a pain in the ass, it tells you something is incorrect, but not exactly what, then you have to call them, they ask you millions of security questions and at the end they will say they can't help because some of the security question answers are wrong again not with exactly what! (when I called the robot tells me my DOB is incorrect, WTF! apparently when one answer is wrong, all the others are wrong) no second chance, you have to hang..." more
"For many years I banked with SMILE, but I started to get a little worried about the current state of the Coop Bank - so I decided to switch to a Nationwide Flexplus Current Account. Why I haven't switched sooner, I don't know. The switch went very smoothly with all my Credits and Direct Debits working faultlessly and - guess what - I get paid interest on my current account. The very reason I started banking with SMILE all those years ago. Perhaps Nationwide should..." more
"I moved to nationwide after 17 years with NatWest. I moved because of the 5% Interest rate on the flex direct current account 13 months ago. I have never looked back since then. I absolutely love it. I have mobile and online banking which I find quite secure, accessible and easy to navigate. I have had no problems with them. They make it so easy to carry out transactions and I just find my relationship with them so smooth. I have no regrets. Even though my interest..." more
"I applied for an account with these monkeys online and was told that I was accepted and to wait for them to contact me. I received a phone call saying that I should take my ID to my local branch. I took my ID and was told that my application had been rejected even before they looked at my ID. I told them that I had been called and told to bring my ID. They insisted that no one would have made such a call. In other words I was a liar. I showed them their number in..." more
"After 15+ yrs with this bank and a spell of unemployment they withdrew my banking facilities and gave me 2 hrs to clear out any funds. All after allowing me to run up a £3500 overdraft while out of work. I later found out that I should have had 30 days notice in writing. Poor service, bad internal communications. Certainly not 'a family member' as their recent advertising implied. I am now complaining to the Financial Ombudsman.
I recommend ALL phone calls..." more
"Contacted by Barclays three times today in respect of fraudulent transactions on my debit card. Called them back the first time, hung up after 10 minutes on hold (on a premium number I might add). Called again in the afternoon and waited for 15 minutes before I got through to a call centre in Asia. This was after having gone through a protracted telephone menu system. Customer service rep told me I'd need a new card, couldn't update my address and couldn't reverse..." more
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