If you are in the market for car breakdown cover, you won't do better than Start Rescue for value. I took out their Silver cover, which includes roadside breakdown cover, recovery if the car can't be repaired at the roadside, hotel accommodation if necessary, free legal cover, all for ?25.95 a year! I haven't had to use their services yet, but when I called them to change my car details recently, I expected to be on hold for a millennia, but was pleasantly surprised when my call was answered within 45 seconds by a real person, and the whole call was sorted very courteously, from start to finish, within two minutes! After this result, I can well believe their claim to respond to a breakdown within an average time of 39 minutes. I have recommended Start Rescue to several friends, who are also delighted with the service received.
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"today I was stranded on a duel carriage way with a flat tire tryin to get home before my little Girl got out of school very upset and worried what did aa do ? Instead of sending someone straightaway they made me go though aloads of info stuff then made me pay before sending anyone I begged for them to send someone then whilst waiting I would pay but was made to wait longer then nessasery till my payment went through so my little girl was left waiting on her own..." more
"Purchased brc cover £253. I have broken down twice this year and both times they didnt pay out towards my cost.
Both breakdowns where engine related and on both they found a way of not paying out.
They have just sent through a renewal for this year for £328.
Why would anyone on earth pay £328 for a policy they advised would cover breakdown cost and doesnt.
I asked howmuch just breakdown would be. £110 and they are advertising it on there..." more
"I have a policy with this company but unfortunately I forgot to inform them that I had a new car. Today I called them to ask them to come out to my broken down car and they refused on the grounds that my policy still had the old Ford Mondeo on it. I apologised, explained I forgot and asked them to update my details so that they could send someone to look a my vehicle.
Start Rescue refused point blank and insisted on bleating on about the policy etc. When I told..." more
"I have had a few emergencies in my car in the past. I called the AA, they were with me in 15 minutes. Can't complain.
The same thing happens to my husband and it's like he's dealing with a completely different company...the first time he was waiting for 5 HOURS before they said they couldn't get out to him. If he hadn't managed to rescue himself he would have spent the night in a dodgy part of town (somewhere you wouldn't want to leave a soft top) in an unheated..." more
"We have had AA Breakdown Repair Cover with the AA and our cambelt broke. The AA patrolman came out and confirmed it was a broken cambelt and told me I was covered by the AA Breakdown Repair Cover and towed me to a garage to get it fixed, which I did. The AA have refused to pay my claim.
I suggest that anyone with a problem with the AA not paying out should go straight to the Insurance Ombudsman to sort it out. Do NOT take them not paying as the last resort. Write..." more
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