We have had an account with online Nationwide Flex account for many years now and it is so easy to use and has never caused us a moment of hassle. We swop money between the current account and the savings account and it is INSTANT!
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"For many years I banked with SMILE, but I started to get a little worried about the current state of the Coop Bank - so I decided to switch to a Nationwide Flexplus Current Account. Why I haven't switched sooner, I don't know. The switch went very smoothly with all my Credits and Direct Debits working faultlessly and - guess what - I get paid interest on my current account. The very reason I started banking with SMILE all those years ago. Perhaps Nationwide should..." more
"I moved to nationwide after 17 years with NatWest. I moved because of the 5% Interest rate on the flex direct current account 13 months ago. I have never looked back since then. I absolutely love it. I have mobile and online banking which I find quite secure, accessible and easy to navigate. I have had no problems with them. They make it so easy to carry out transactions and I just find my relationship with them so smooth. I have no regrets. Even though my interest..." more
"Customer service is poor!!! Nationwide only out to help themselves AVOID!!"
"I moved from Cahoot because that had become "run down" since Santander too over - they would not for example add my partner to my account because new accounts are closed. I looked at Santander but I didn't want to pay a monthly charge and many of their discounts only applied if you accounts with them or other utility suppliers. So I moved to Nationwide.
I think the issue is that we can all find problems with any bank - overall I found nationwide very..." more
"I made the foolish mistake of trying to switch my current account to Nationwide's FlexDirect account. After telling me that the switch would be completed on 11 November, Nationwide then told me the request had been denied because it turned out that my existing bank had an extra line in my address. They said to let them know when this had amended. I phoned Nationwide a day or two later saying that this had been amended. Nationwide then said on the phone that the..." more
"This account is amazing. You pay £2 per month and then get cash back on bills you pay such as council tax, utility bills etc. Also you receive interest on your balance, monthly, 1% for £1,000, 2% for £2,000 and 3% for balances over £3,000. This is far better than any cash ISA so long as you are not a higher rate tax payer."
"This account is great primarily because you get 3% interest on savings of up to £20,000. You can also earn cash back on many purchases and expenditure on Santander mortgages. You need to have an income of £500 every month and set up some direct debits. For the income it's ok if you just transfer £500 out of your account and transfer the same money back in."
"I applied for an account with these monkeys online and was told that I was accepted and to wait for them to contact me. I received a phone call saying that I should take my ID to my local branch. I took my ID and was told that my application had been rejected even before they looked at my ID. I told them that I had been called and told to bring my ID. They insisted that no one would have made such a call. In other words I was a liar. I showed them their number in..." more
"After 15+ yrs with this bank and a spell of unemployment they withdrew my banking facilities and gave me 2 hrs to clear out any funds. All after allowing me to run up a £3500 overdraft while out of work. I later found out that I should have had 30 days notice in writing. Poor service, bad internal communications. Certainly not 'a family member' as their recent advertising implied. I am now complaining to the Financial Ombudsman.
I recommend ALL phone calls..." more
"Contacted by Barclays three times today in respect of fraudulent transactions on my debit card. Called them back the first time, hung up after 10 minutes on hold (on a premium number I might add). Called again in the afternoon and waited for 15 minutes before I got through to a call centre in Asia. This was after having gone through a protracted telephone menu system. Customer service rep told me I'd need a new card, couldn't update my address and couldn't reverse..." more
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