2.0
13% of users recommend (1 out of 8)
Customer Service:
Flexibility & Fairness:
Product Features:
Value For Money:
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8 Reviews

Isupplyenergy never respond

Poor

  • Customer Service

  • Value for Money

  • Flexibility & Fairness

  • Product Features

I would be VERY careful about signing up with this company. they are clearly badly understaffed, they never respond to queries on line and it is impossible to get through by phone. I have been with them 5 months and never get any form of statement; how am I meant to monitor how much I am using. This really is not good enough and the nominal saving seen on comparison websites which brings them to the top of the list is simply not worth it. Stich with the big boys, they at least employ staff to speak to you. This shower is a cheap shot mailbox service flogging energy with no real back up. forget them, customer service is NON EXISTENT

by , 1 month ago report review

Don't sign up to isupply!

Poor

  • Customer Service

  • Value for Money

  • Flexibility & Fairness

  • Product Features

I thought I'd switch supplier and chose iSupply on price. Many months later nothing had happened. I tried to call but just couldn't get through. I assumed the application had not gone through. I signed up with another supplier instead, a process that went very smoothly. Then, out of the blue I get an email to say I will be supplied by iSupply. I'm also offered a cooling off period. I respond telling them I do not want them to supply me. In spite of this they keep telling me (by email) how they are setting up my new supply. I keep telling them I don't want them to supply. They have not responded to my many emails and online messages, I wonder if they actually have any staff at all, I honestly do. I strongly recommend you avoid these clowns at all cost!

by , 14 Feb 2014 report review

Terrible Customer Service!!

Poor

  • Customer Service

  • Value for Money

  • Flexibility & Fairness

  • Product Features

We signed up with isupply for a one year contract. The transition from our previous supplier was quick (within a couple of weeks). We ended up being over £200 in credit by the end of our third quarter. After sending numerous emails and not getting a reply. I rang them. After several attempts of trying to speak to someone and being asked by an automated response after 5 minutes of being on hold to leave my details and I would be called back (I never received a call back!), I finally spoke to someone who was helpful and reduced our monthly direct debit and said she would arrange a refund. While the debits were reduced, the refund never came....so I sent a bombardment of emails and finally got refunded some of the money, despite requesting a full refund for the money that was owing to us on our account. I chased this up and (quickly) received a reply telling me that my balance was under £100 so they were unable to issue a refund due to admin costs. HOW CONVENIENT! We are currently switching to npower, whose customer service I have been impressed with already, I rang to change my direct debit details. I rang (for free!) and within a few minutes spoke to a very helpful woman who sorted everything out. ....Still no refund for the remainder of our balance.

They were the cheapest supplier at the time of signing up with them.

Bad customer service!!!!!

by , 12 Dec 2013 report review

I-supply energy Rip-off

Satisfactory

  • Customer Service

  • Value for Money

  • Flexibility & Fairness

  • Product Features

They give an attractive price for the first 12 months then increase by a staggering 14% for the next 12 month period.

by , 13 Nov 2013 report review

Isupply energy. dont bother. bad service

Poor

  • Customer Service

  • Value for Money

  • Flexibility & Fairness

  • Product Features

They have set my direct debit too high and in less than 5 months my account, even after my recent bill deduction, is over £200 in credit. But despite 6 voicemails being left on their system (and numerous times of getting to queue position number 1 before being cut off). I have emailed them 6 times and like everyone else is saying, they never respond! Time to switch to another supplier, but alongside that will inevitably come the hassle of disputing a fine for terminating my agreement with them early.??

by , 26 Oct 2013 report review

Isupplyenergy - Dreadful customer service

Poor

  • Customer Service

  • Value for Money

  • Flexibility & Fairness

  • Product Features

I have never dealt with an energy company with such dire customer service as isupplyenergy, rang numerous times and despite queuing never got to speak to anyone just an answer phone. Emailed via the website, took 10 days for a reply (which didn't answer my question!). Was switching to them via uswitch and the dd got set up for £13 a month more than the uswitch deal I signed upto and no-one would speak or answer my emails...AVOID AT ALL COSTS!

Cheap

Customer service AWFUL

by , 29 Sep 2013 report review

iSupply Energy - No Customer Service

Satisfactory

  • Customer Service

  • Value for Money

  • Flexibility & Fairness

  • Product Features

Phoned them 3 times - got to position 1 in the queue, cut off once, told to leave a message the other tiwce.They haven't called back yet 9over a month since 1st call). I used their website to send 3 messages - still waiting for a response to any of them. I only want to cahnge the direct debit.

Cost

Rubbish Customer Service, No flexible Direct Debit Dates

by , 25 Sep 2013 report review

I Supply Energy Electricity

Excellent

  • Customer Service

  • Value for Money

  • Flexibility & Fairness

  • Product Features

Recommended by tresco

Excellent Company to deal with.

Internet operated

nil

by , 27 Jun 2013 report review