"I have never experienced anything as bad. All too often you can not buy shares online and they ask you to ring them up. You ring them up and their phones are continually engaged. Last week my worst day was 45 minutes before they answered the phone. and their prices all too often bear no relationship to what the market prices is for trades going through at the same time.
All this is completely unacceptable and gives stockbrokers a bad name"
"Sold shares through this company, money deposited after little communication. First time share dealer. Contacted 5 months later by debt company informing me they have already taken me to court as they had held onto certificate whilst shares had been adjusted.
Hadn't bothered calling me. Two days off work to set aside judgement, make payment and settle. Now they're trying to claim an additional £400+ for their PPI debt chase to call me which they could of..." more
"HL arranged transfer of money from my bank account but claimed that I did not place an order for Royal Mail shares. Nonexistent customer service thereafter."
"I have now twice lost out on buy and sell opportunities because Hargreaves lansdown website was not accessible when I wanted to go online. Latest apparently because lots of people wanted to deal in royal mail. I was trying to make a transaction in something completely different but still site would not work. How would it cope if the stock marked dived and lots of people wanted to carry out transactions"
"I invested a modest sum (£5,000) in US stocks through TD. They stung me on the exchange rate when I bought the stocks, and again when I sold them. Admittedly, I bought when the pound was weak, and sold when it was strong, which worked against me, but only by around 5% or so.
Despite the value of my stocks increasing almost 25% while I held them, I made almost no profit at all after TD's trading charges, exchange rates and inactivity charges were taken into..." more
"DO NOT TOUCH TD DIRECT INVESTING. After 5 years of poor service I was finally locked out of my account simply because I could not prove my identity. They have known me for 5 years and then all of a sudden I received a series of letter asking me to prove where I live. I was on holiday and id not reply quickly enough, so they locked me out 3 weeks ago and I still do not have access to my account. DO NOT OPEN AN ACCOUNT"
"The account holds shares and bonds in nominee form and because of the wrapper is exept from Capital Gains Tax and Income tax on dividends and interest rate payments. Account charges have been abolished provided holders make at least one transaction per quarter. Charges for share purchases and sales are resonably competitive. Management of this account seems efficient and reports on dealing and assets are produced every half year. Electronic Access allows most of..." more
"Buying and selling shares is handled by people who have far more expertise than me"
"sIMPLE TO OPERATE moving money to and from.
Some good information on shares available within to help research when needed.
Price ok for execute transactions."
"I find their customer service to be very good. they may not be the cheapest fund platform now (don't know but that's what I read) but the things I have asked them to do! and they managed to get it all correct. All administered online, secure email etc, customer service very good. FTSE 100 company, more than just a bloke in a shed with a good idea....sure they want to make money but they really do look after their clients. The share dealing is fine, leave behind..." more
"Very competent. Gave good advice. No issues at all."
"I thought I was the only one to be suckered into H B Markets little game. Joined in June 05 and very shortly got seduced into putting money into prime shares advised by their staff. It very shortly became evident that they had taken in placement shares and immediately passed them onto poor suckers like myself to make a small turn on their investment and then forget about matters. In virtually every case the shares went into step decline and eventually vanished. I..." more
"Expensive, poor internet service. 14th July still no statement from last month. I complain, they say I don't know why you need a statement! Various other service problems - website not functioning properly - sometimes just displays lines of code. They have misleading quotes for exchange rate services - they advertise derivative currency spreads on the share dealing site, even though it is not at all applicable. Currency spreads are 1.2% in fact - VERY difficult to..." more
"Find them very easy to use and fee/commission not bad. Not as cheap to deal as some online sites, but I prefer to speak to someone on the phone."
"easy to use good researhh info"
"Fast deals with little commission paid, can't ask for more."
"I followed my old broker to CSS after much cajoling. Allowed myself to get caught up in CFD trading via him. On reflection, we did a great job of paying him a lot of commission. In return I lost a massive chunk when the markets closed us out in Aug 2011 despite having been asking to be moved into defensive stocks for the previous 12 months. As I've only had the one broker there I cannot speak for the company as a whole, but advice has not been good and remaining..." more
"Took months, but they did fully compensate me in the end"
"No subscription fees, fair trading price and good customer service."
"Very good service and low charges. Wide spectrum for investments, also in other currencies than Sterling."
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