"On 6 occasions I've been asked the same security question "what is your date of birth" and on 6 occasions it is wrong. The previous 5 occassion I have corrected it by visiting a branch and yet it is still wrong. How many times can they get it wrong!!"
"Santander is living up to its reputation for terrible customer service--I am supplied with gas by Flogas but noticed that I wasn't receiving any cashback (despite Flogas being listed as an eligible supplier by Santander)
I contacted Santander who wrote back saying it doesn't provide cashback on OIL providers---strange...there's a clue in the title--it's FloGAS not FloOIL !
Looks like I'll have to take it up with the Financial Ombudsman"
"A bit dubious of opening an account with Santander as it can be difficult to find any good press.
I wanted the 123 Account for the interest it pays and not as a current account necessarily. Quite frankly I can't fault anything at all and I'm very good at complaining when things go wrong. Transfers from non Santander account are instantaneous literally. Direct debits are working OK. Cashback and interest is starting to be added correctly. Online access is no..." more
"Terrible terrible credit card company. Confusing website, inflexible policy, pin number did not work when the card arrived, first statement did not arrive causing me to miss the 1st payment, on the 3rd month the direct debit payment I set up was taken 3 days earlier than the due date shown on statement which cost me £75 (3x 25) in bank charges since I did not put my current account in credit until the due date. I had also cleared the amount due 6 days before..." more
"Santander business banking is impossible to work with. if you get logged out only takes 5-7 working days to get in, meanwhile you could be on stop with all your suppliers. you can't search for suppliers payments,or any sort of alphabetical search. I only took the pressure for a month and bailed out .
In short designed by a security expert but not useable."
"They sent a text message asking me to set up a direct debit to pay my credit card. I called them to do that, but I couldn't get through the security questions. Instead I went to online banking and it wouldn't let me set up the direct debit for the full amount, because kept saying I needed to enter an amount. Eventually I realised that it was because it was already set up correctly several weeks ago. End result: a lot of time wasted."
"After being with Natwest for 47 years that whilst offering a good service had derisory interest rates. The Santander staff at Walsall were a delight, friendly, efficient and professional and within an hour had my 123 current and credit cards set up. By the time I got home my online account was up and running and within 3 days had my pins and cards. All transactions between my NW and Santander accounts are both instant and seamless. Security seems more comprehensive..." more
"They customer service is non existent. They treat you with absolute and open disrespect. The whole service system is shambles. They feel that they can do whatever they want to and will find excuse for anything to cover they backs. If you want to complaint- do not hold your breath and be prepared to waste a lot of time, to be fobbed off and ridiculed. Very slim chances of finding any truth. So appalling...."
"Santander's security system is a pain in the ass, it tells you something is incorrect, but not exactly what, then you have to call them, they ask you millions of security questions and at the end they will say they can't help because some of the security question answers are wrong again not with exactly what! (when I called the robot tells me my DOB is incorrect, WTF! apparently when one answer is wrong, all the others are wrong) no second chance, you have to hang..." more
"I do not know how this bank has become one of the biggest banks at the moment, wait, I know, because they cahrge you for everything!
Worst service ever, have you ever entered one of their branchs in London?
What obout the web page? have you ever been there? it seems it was done by a schyzophrenic."
"I want an account that offers me perks (Breakdown, Phone insurance etc), Santander did with their premium account, however now they do not!
I don't want an account which pays me interest on my savings if I did I would get a savings account!
I have been with Santander for 17 years now but unfortunately it's time to move.
The 123 account only seems to benefit the ones who hold a mortgage with Santander, I really hope they lose lots of customers after there're..." more
"I was a santander customer since 2008 and was quite happy with them (probably becasue I never had to go and see the banking staff or had to call them for anything as everything was done on line. I then saw the 123 current account and switched to that as they were giving cash back for the payments made.
I then requested Santander to switch my current account from Barclays this was prior to the 7 day switching process began and that was probably the worst decision..." more
"I have had this card for about a year and a half now and, for the amount I spend, I still haven't seen any other product that comes close to matching its benefits.
There is an annual fee of £24, yet I have found that by using this card for all of my purchases I get about double that in cash-back at the end of the year.
I do pay off my balance in full every month and so get the maximum reward from the card. It may not have proved to be as good had I been..." more
"Best a/c on the market for cash back on direct debit paid bills /council tax/water/electricity&gas/ telephone
ideal for people with med. to large bills
cash back paid monthly, my AUGUST cash back was £5.92 plus interest £16.31
a/c monthly charge is £2 well worth it.
my suggestion is pop into a branch or santander online have a calculator that will tell you
how much you can get cash back,all you need is all your last months bills,
"I attempted (and failed) to switch long before the new easy-switching regs came into effect.
Since it failed I let the account lapse, basically ignoring it, and it accrued some non-use charges. The call centre I spoke to was very helpful, cancelling down those charges and closing the account for me with instantly since the initial switch hadn't worked.
Hard to say whether i'd recommend it though - i never used the account!"
"Had a current account, multiple outgoing large transfers from my account had apparently vanished and only showed up after months (very distressing) which was bad enough but what really took the cake was when they said an "unusual" transfer was made and blocked my account!!!!! I was in disbelief, over many decades of banking with many banks never has a bank said an "unusual" transfer occurred, I phoned them they said I had to come into the branch..." more
"after many years with this bank i have finally relised its time to move to a bank that can be trusted ,not one that takes people s money when they feel like it and not deliver on the goods that are surposed to be part of a persons account ,to my mind legal theft."
"have not required to claim but seemed fine"
"Too little information given by the company
No help in finding a better product when the old one came to an end."
"same as, isn't it?"
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