"I was looking for a reward current account and 2 caught my eyes.For Santander 123 current account,interest rate varies between 1 to 3% for balances from £1 to £3000 and 3% from £3000 to £20000.There are 1,2 or 3% cash back for various direct debits.The monthly fee is £2.The Nationwide FlexPlus has an interest rate of 3% for balances up to £2500 and zero interest above £2500.There are various 'insurance products' which come..." more
"The worst banking experience of my life! i had an account and needed my criminal injuries paid into it, on the day the payment was due in the account was froze/blocked for no reason, they have then messed my address up and basically refuse to deal with me in the branch! They are a disgrace! and utter liars... Oh but then managed to offer myself credit cards, A new account that they could charge me for...."
"Dear Santander, I am a friend of your customer Timothy. I am writing to tell you how badly your service has affected your customer's life overseas. Last month, Timothy contacted your complaints department to enquire about the status of his bank card, and your customer service first told him it can be mailed to China, where he currently lives now, and then later told him it has to be mailed to his old/registered address in England. After about a week, after he..." more
"I think SANTANDER are the best bank on the High Street still, why??: 1) 123 account gives you money back = helps at Xmas or bills! 2) Not Tax Payers currently hold shares in the back like they do at RBS & NATWEST, HALIFAX, LLOYDS TSB. 3) Barclay's tend to lean more to the rich. 4) HSBC was worried with Santander trying to get RBS Branches (Santander no longer in Deal with RBS) 5) How helpful is Natwest Really... You have to have so much in your account for..." more
"I am a business customer with Santander. I have been with the bank now since September 2010 and have finally had enough. It has been an unbelievable amount of hassle. I currently bank with 4 other banks due to different currencies and businesses and I have to say that it is by far the worst bank I have ever dealt with. Simple things like issuing transfers and payments is terribly slow. Customer service can be a real pain. I cannot begin to explain how many times..." more
"I was always a little suspicious of the Santander 123 offer it sounds too goo to be true and I was looking for a catch. So month one over and all the usual direct debits have been paid and they gave me £20 for doing so, then without any changes to the account or need to reapply they are giving me 1% back on my mortgage payments so by Christmas I will have earned £110 so I simply do not see why anyone who pays monthly bills would not have this account...." more
"had problems with this bank with they aloud a large payment to go though of a cancelled card, then still let several debit card payments go though although she was now overdrawn, then charged £25 for each one then £40 overdraft fee for one week mounting up to nearly £200 , didnt have a clue till statement came would of know earlier if they had declined my card rather than let it go though. we went in to the local branch, and was treated..." more
"I have just changed my bank to Santander, and first of all, what a rigmarole to get registered, with different codes id etc etc, at every step, then finally when your about to go, theres a personal code to enter, followed by passwords, and registration, which doesnt work. I have called Santander several times, verified my codes etc, and still cannot access my account. have just spent 25 mins on a 'wait while you spot the tune ' holding line, for a 'manager'..." more
"Hi, Just opened a Santander Student Account Obviously (Being a poor student) the interest free overdraft was a hugh incentive. Santander says " 0% EAR (variable) overdraft and no Daily Arranged Overdraft fees - starting at £1,000 and then increasing up to a maximum of £2000 (depending on your year of study and providing a minimum of £500 has been credited to the account, until you credit the required £500 the overdraft will be..." more
"My brother pays cash into my bank account (in my name only) at his local branch weekly. Last week they told him that as they had run out of receipts they would give him a print out of my account instead. The print out looked just like a mini bank statement and gave details of the last 12 transactions on my bank account and a running total of my balance! So much for data protection which they love to hide behind when it suits them. I cant trust them to keep my money..." more
"The business account I got with Santander offers free business banking for the duration of the account (up to certain very high limits). That in it's self is enough to want it. One thing I thought might be a draw back was that this is a machine only account (i.e I can only use the machines and not the cash desk in the bank) but I've found that if I have a problem I call the number on my card and they'll sort it out in a quick, friendly, efficient manner."
"Well what can be said for the Spanish banking giant, NO stop shouting!, OK ! OK ! OK ! It's not been plain sailing for santander, and lots of my friends have told me horror story's, but this is my revue and based on my experience. I have multiple preferred accounts with santender after they gobbled up alliance & leicester and the Abbey. And in my experience things have got better in branch and online, unfortunately the same can not be said for the telephone..." more
"Santander seems to have come in for some stick lately. Their customer service is rated as one of the worst in the business. I opened my current account several years ago with Alliance & Leicester, who were subsequently gobbled up by the giant Santander, along with Abbey and Bradford & Bingley. The transfer happened without a hitch, and I've not had any problems with Santander's customer service at all. My current account is free to operate, provided I stay in the..." more
"have been with Abbey national for 20+ years, but now looking around. they are now offering me an "interest free" overdraft ... but with charges that would make paying 20% interest seem like a snip for all but the most extreme overdraft positions. They have twice now failed to process a standing order to the Council for my council tax. The last straw is when they charged my foreign friend ?250 after she went overdrawn when they had assured her that her account was..." more
"Having had problems with Santander before, I was apprehensive about taking out a Student Account with them. The reason decided to was so that I can easily manage both my Student account and general account in one place. However, I was pleasantly surprised. I have had few problems with this account during my three years of having it, and the improvements they have made to the online banking site has made managing my money much simpler."
"I recently moved to Santander Zero Current account. They credited me with ?100 for moving to them and there Zero Current account means that you can spend abroad and withdraw cash abroad with no fee. It also has a great interest rate and I get interest paid into my account monthly. I also like the internet banking with a much easier way of transferring money that I previously had with Nationwide."