"The worst company ever!!! It took about a month for my service to be activated and then it stopped working the next day and took another week to start working again! Then I moved house and it's now been 3 weeks and still no service at my new address or even an activation date! I wouldn't recommend them to anyone."
"I keep being told that a refund will be put onto my account by the customer service team and then it never happens! Ongoing since Christmas 2013 - FEB 2014 (still not resolved). Customer service - a bunch of clowns - what are they doing! Arrrgh"
"I signed up with Primus Saver six months ago and can't honestly say I have anything much to complain about. The company (Newcall Telecom) makes no secret of the fact that Primus Saver is a barebones service - but if you can live with that, it's by no means a bad deal.
The important thing to do before becoming a Primus customer is to work out roughly what your likely monthly broadband usage will be. A Google search will reveal various articles about how much..." more
"changed to Primus to save money, what a mistake, just been hit with a £295 bill for 3 months use, Apparently our backup service has over run the data allowance. Why didn't anyone tell me, why did they let the bill get this high, I'm clearly on the wrong package.
"Dec 2013 Moved into a new house and still waiting for Primus to set an activation date weeks and weeks and weeks later. Wanted me to start a brand new contract which I refused. Now want £60 to activate my phone, without any installation involved. Customer service are absolutely clueless. Absolutely disgusted these companies get away with taking your money without providing the service!
"Appalling service, slow connection speed, customer service department is nothing more than a place to get ridiculed , called a liar and generally spoken down to.
I am in the process of talking to Trading Standards, because of the treatment my wife received from one of Primus' customer service staff, and there so called back up, is nothing but absolutely shocking."
"Dont sign up your broadband speed is so slow its impossible to use,BT engineers fail to turn up and then thet try scam 1 tell you you have to pay a discount of £75 to get out of the contract which is only 3 weeks old, scam 2 its your own fault for not running your own speed test to find out what you get...scam 3 64kbs is good speed for your line you should be thankfull, i guess as 1990's dailup was 32 kbs i have managed to double my speed for £20 a..." more
"A simple and straightforward tarif rate"
"I'm with primus saver in England. primus is one of the worst internet provider I have ever seen. Their customer service are impolite and the company is dodgy. two or three times they tried to charge me more than it should be but when I told them these bills are not mine I never ever phone Russia and India they said: oh sorry we are so busy with our customers , some times its happen ??? I just terminated my contract with them."
"Unfortunately I never read reviews for Primus before joining.
- Severe one-off charges with no warning
- No information about your usage online or via email - you have call and speak to someone
- Impossible to actually speak to someone because of call center queues
- No communication other than an automated response when a fault was reported
If it was actually cheap then I would understand but one month of excess usage charges has more than wiped out any saving I..." more
"Shocking customer services: rude, arrogant, unhelpful, here for the money....
Twice I went over my allowance and first time I got charged £76, second time £126. When questioning their poor services they said I should check my broadback by calling them. 45-50 mins waiting each time I called, enough to make anyone lose their patience.
Horrible experience. NEVER AGAIN.
I hope they get shut down for being the MOST UNHELPFUL AND ARROGANT company."
"I have been with Primus for 3 months, I have had one problem with them - My internet light turned red (even though my bill had been paid) I rang them up and spoke to a guy who spent 45 minutes on the phone to me trying to get it working, He talked me through everything to checking the internet at my end and his. Eventually it turned out there was problem with the router and he said he would send out a new box, 2 days later it arrived, followed by another 2 routers..." more
"Worst company I have ever dealt with utter rip offs I have currently been trying toget connection since December and still no luck they have taken money from my account when I am not even receiving the service and won't let me cancel or give me a refund , the best advice is never sign up to this company . If anyone can give me some advice on what to do it would be much appreciated thank you regards Carl"
"Primus have a catch of overcharging customers I was overcharged from the day I signed up. And its only 3 months, I cannot cancel the contract! Their customer service is terrible. They are very slow replying to your emails. They do not issue online access account details automatically, so that they can take money from your bank through direct debit. Their system isn't capable of capping broadband usage. you have call or email their customer services to find out how..." more
"They claimed to have sent me out a router on 8th Feb 2013. It is now 26th Feb and no router has ever been received. A pack of lies was told to try and cover up this blunder. But IT THAT IS NOT BAD ENOUGH, I AM DISABLED & REGISTERED BLIND with spine trouble, have not been out of the house for 2 months. I have got an EMERGENCY RED BUTTON care system that needs a phone line to operate, yet despite this I HAVE STILL GOT NO WORKING PHONE LINE 13 days after my..." more
"I had the unfortunate experience of being an account holder with this telecom supplier for >2years.
During this time I experience slower than dial-up speeds, and multiple issues relating to conectivity, to which their solution was to 'upgrade my service'.
Stupidly, I gave them the benefit of the doubt, and upgraded. being a 'trusting' kind of person, I did not review my e-bills.
Lesson learned, as I subsequently discovered an overcharge of nearly £300..." more
"I joined primus at the start of this year.
I was due to go live on the 4th but the router didn't arrive until the 5th (but the weather was really bad so I wasn't too bothered) and i set it up immediately.
I was worried it wouldn't work as there are so many negative reviews - but it worked straight away.
I haven't plugged a telephone iin as i only wanted the service for Broadband.
The one issue that I have had is that the router is really, really, cheap. It..." more
"after 5 days still my landline will not work broadband will and you can call in on landline, Rang Primus waited 28 mins on my molible could not understand no help BT came out to look at the line all OK, back on phone 14 mins waiting just told a load of rubbish to get rid of me was told it was a fault with my line but if you dail 1280 and then the number via BT it works mmm .No managers available to talk to me have to ring back Tuesday to see if it is working crap..." more
"Absolutely terrible customer service- No phone line for 3 days after the contract was taken out. No way of contacting them- all phone never answered - 3 x 45 minutes on a mobile with no answer. We have had to switch back to BT's not great service. and BT charged us £55 for the privileged. Primus Today contacted me and said that I have to now pay for the full duration of the stipulated contract as it had already begun.....though it never worked.
Next stop..." more
"I have had to switch phone providers as the service was so poor. I have had a fault on my landline for two months and unable to use my phone but had to abort most attempts to report it as their call centres leave you on hold for around 40 minutes which is very costly on a mobile. I was suddenly unable to access online billing, when I requested a new password by email I was told to ring their call centre (and hold on for around 40 minutes no doubt). Final straw was..." more
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