"I subscribed to Primus Saver a while ago. It was cheap and I don't use the landline much.. recently I've had faults on the line. The first took two weeks to report. That's 2 weeks to get hold of them on their 0800 number. The only call that got through ion those two weeks took over 20 minutes and cost me mobile charges. Once I got through BT were effective in fixing the fault. The second fault left me with no dial tone, hence no service at all and took 8 days to..." more
"I joined Primus as it seemed good value for money. The first year was, then up went the cost's. So after 3 years of escalating cost's I decided to changed provider. What a nightmare. I rang them to tell them I was leaving which is a challenge as they are reluctant to answer the phone. A month later I had emails & texts telling me I owed money. Once again I braved the phone call. I was told it was my final payment so I paid by card. Next month same scenario...." more
"AVOID THIS COMPANY LIKE THE PLAGUE!! I signed up 2 months ago still no internet. I have been on hold for a total of around 10 hours and this is no exaggeration. I have been hung up on twice. I have asked to speak to a manager 3 times and have been told on each occasion they're not available and will contact me- 2 months later and still nothing.
I told them a month ago I wanted to cancel. They are saying I need to pay £180 to get out of the contract despite..." more
"Where to start if you can ever get in touch with the customer service department don't hold any hope of them carrying out your request. I can simply save you money don't change - it's clear that you can't get in touch due to so many people phoning to complain. Worst thing I ever did."
"The worst company ever!!! It took about a month for my service to be activated and then it stopped working the next day and took another week to start working again! Then I moved house and it's now been 3 weeks and still no service at my new address or even an activation date! I wouldn't recommend them to anyone."
"I keep being told that a refund will be put onto my account by the customer service team and then it never happens! Ongoing since Christmas 2013 - FEB 2014 (still not resolved). Customer service - a bunch of clowns - what are they doing! Arrrgh"
"I signed up with Primus Saver six months ago and can't honestly say I have anything much to complain about. The company (Newcall Telecom) makes no secret of the fact that Primus Saver is a barebones service - but if you can live with that, it's by no means a bad deal.
The important thing to do before becoming a Primus customer is to work out roughly what your likely monthly broadband usage will be. A Google search will reveal various articles about how much..." more
"changed to Primus to save money, what a mistake, just been hit with a £295 bill for 3 months use, Apparently our backup service has over run the data allowance. Why didn't anyone tell me, why did they let the bill get this high, I'm clearly on the wrong package.
"Dec 2013 Moved into a new house and still waiting for Primus to set an activation date weeks and weeks and weeks later. Wanted me to start a brand new contract which I refused. Now want £60 to activate my phone, without any installation involved. Customer service are absolutely clueless. Absolutely disgusted these companies get away with taking your money without providing the service!
"Appalling service, slow connection speed, customer service department is nothing more than a place to get ridiculed , called a liar and generally spoken down to.
I am in the process of talking to Trading Standards, because of the treatment my wife received from one of Primus' customer service staff, and there so called back up, is nothing but absolutely shocking."
"Dont sign up your broadband speed is so slow its impossible to use,BT engineers fail to turn up and then thet try scam 1 tell you you have to pay a discount of £75 to get out of the contract which is only 3 weeks old, scam 2 its your own fault for not running your own speed test to find out what you get...scam 3 64kbs is good speed for your line you should be thankfull, i guess as 1990's dailup was 32 kbs i have managed to double my speed for £20 a..." more
"A simple and straightforward tarif rate"
"I'm with primus saver in England. primus is one of the worst internet provider I have ever seen. Their customer service are impolite and the company is dodgy. two or three times they tried to charge me more than it should be but when I told them these bills are not mine I never ever phone Russia and India they said: oh sorry we are so busy with our customers , some times its happen ??? I just terminated my contract with them."
"Unfortunately I never read reviews for Primus before joining.
- Severe one-off charges with no warning
- No information about your usage online or via email - you have call and speak to someone
- Impossible to actually speak to someone because of call center queues
- No communication other than an automated response when a fault was reported
If it was actually cheap then I would understand but one month of excess usage charges has more than wiped out any saving I..." more
"Shocking customer services: rude, arrogant, unhelpful, here for the money....
Twice I went over my allowance and first time I got charged £76, second time £126. When questioning their poor services they said I should check my broadback by calling them. 45-50 mins waiting each time I called, enough to make anyone lose their patience.
Horrible experience. NEVER AGAIN.
I hope they get shut down for being the MOST UNHELPFUL AND ARROGANT company."
"I have been with Primus for 3 months, I have had one problem with them - My internet light turned red (even though my bill had been paid) I rang them up and spoke to a guy who spent 45 minutes on the phone to me trying to get it working, He talked me through everything to checking the internet at my end and his. Eventually it turned out there was problem with the router and he said he would send out a new box, 2 days later it arrived, followed by another 2 routers..." more
"Worst company I have ever dealt with utter rip offs I have currently been trying toget connection since December and still no luck they have taken money from my account when I am not even receiving the service and won't let me cancel or give me a refund , the best advice is never sign up to this company . If anyone can give me some advice on what to do it would be much appreciated thank you regards Carl"
"Primus have a catch of overcharging customers I was overcharged from the day I signed up. And its only 3 months, I cannot cancel the contract! Their customer service is terrible. They are very slow replying to your emails. They do not issue online access account details automatically, so that they can take money from your bank through direct debit. Their system isn't capable of capping broadband usage. you have call or email their customer services to find out how..." more
"They claimed to have sent me out a router on 8th Feb 2013. It is now 26th Feb and no router has ever been received. A pack of lies was told to try and cover up this blunder. But IT THAT IS NOT BAD ENOUGH, I AM DISABLED & REGISTERED BLIND with spine trouble, have not been out of the house for 2 months. I have got an EMERGENCY RED BUTTON care system that needs a phone line to operate, yet despite this I HAVE STILL GOT NO WORKING PHONE LINE 13 days after my..." more
"I had the unfortunate experience of being an account holder with this telecom supplier for >2years.
During this time I experience slower than dial-up speeds, and multiple issues relating to conectivity, to which their solution was to 'upgrade my service'.
Stupidly, I gave them the benefit of the doubt, and upgraded. being a 'trusting' kind of person, I did not review my e-bills.
Lesson learned, as I subsequently discovered an overcharge of nearly £300..." more
Get fast answers to your money questions, Expert insight, top tips & much more...
Enter our competition to win an iPad Air by reviewing a financial product you have.
The more reviews you add the better your chance of winning.
Terms & Conditions
Copyright © Dot Zinc Limited 2014. All rights reserved.
money.co.uk is a trading name of Dot Zinc Limited, who are authorised and regulated by the Financial Conduct Authority.
FCA Registration Number 415689.