"Avoid like the plague
Advertising sounds good, cheap etc., but they will charge you heavily when your contract expires, and inflict cancellation charges after the end of your contract
Set up you next provider before your contract end date, but be carefull the date does not fall before your contract ends or at the weekend, or plusnet will charge a month fees at their highest rate!!"
"I ordered Plusnet Phone... 14.50, Broadband....2.99. They had my postcode and phone number so they knew my area. My first bill showed my broadband was 16.99 ! I complained and was told I was in a high market area. Total ripoff."
"PLUSNET = more like SCAMNET: Absolutely awful service
I recently joined plusnet and have been sorely disappointed. Glad I was smart enough not to enter a contract. It did mean forking out £100 to get set up (and ripped off) but at least I can give notice immediately.
It started with me being lied to and told the up front £100 payment included 1 month in advance. Since this was paid before the service went live, I was told that in the next month, I..." more
"We have recently moved into a new home and decided to join PlusNet following a net search and some good reviews. The sign-up to their service was quick and easy, unfortunately this was the only easy part of the relationship.
They emailed us on the 24th October confirming the contract. They later wrote/texted stating that the 8th November would be the connection date. On the 8th we had no service and it turned-out that a neighbour had had their BT line cut instead!..." more
"Great service and product. Have only contacted customer service to change package and no problems. I left BT because of abysmal service, they maybe need to look at the service provided by one of their offshoots (Plusnet). Surely cannot be that difficult."
"Terrible service; we're paying for a service we rarely receive.
If you want to use a computer in the evening or afternoon, do not use this company. If you are fortunate enough to get connection, then the speed is so slow, it is unusable. It is near impossible to make a purchase on-line as one is usually cut off before the transaction is completed. We have had Bank cards blocked three times because of this. Too bad if you want to purchase an urgent Rail ticket in..." more
"broadband slow non existant customer service on average 25 min to pick phone up rip off admin charges operators have a sheet of paper in front of them for same old excuses but never sort the problem out for you dont believe the adverts about putting customer first thats just not true 5.96 per email they send to you save your money as the phone calls and pacages are rubbish pick another provider they cannot be worse than plusnet"
"I wanted to give my custom to a local company and gave plusnet a go. I took 1/2 day annual leave for the engineer who installed the line, but never came in to check it worked. It didn't. Everytime I called the callcentre I was waiting for on average 10 minutes, and only ever got through once. Lots of emails ensued. Asked me to use another 1/2 day annual leave to wait for another engineer (another week wait). So what with long call times and no service decided to..." more
"Dreadful service worst 12 months contract I have ever had. Invariably could only get half the minimum advertised rate - less than 0.5 mb/sec, if it didn't drop altogeather. Despites numerous complaints and commissioning my own telecom engineer to pin point the problem for Plusnet, nothing was done. It was easier for them to constantly ignore the problem. Thank goodness I'm at the end of the contract and have signed up with another provider - can't be any worse and..." more
"We joined plusnet last November for Broadband and telephone. We paid a years line rental in advance but did not get connected until February (3 months after we paid up front). We then moved house in April this year and when trying to move our service we had nothing but issues and found ourselves without any service for several weeks after moving. They also insisted that we tie into a 2 year contract when moving house. four months after being tied into a contract we..." more
"Went onto the PlusNet Website and did live chat with an advisor. Transcript of chat proves that advisor assured me that there was no installation charge. After I'd signed up, PlusNet insisted on additional £50 for installation. Hours of hanging on phone lines and still no refund of monies whipped from my account. Do not touch with a bargepole!"
"If you don't want Internet and want to pay for the privilege then these are your guys. Over a month with no broadband. They just cancelled my order for no reason. Awful company would rather use BT and they're the pits"
"When I first joined plusnet, I had numerous issues getting the installation sorted, and the download speeds were terrible, especially as I had opted fir the fibre optic package.
As you would expect, they were quite dismissive to my issue, and I went round the house trying to get someone to sort the issue. Lucky for me the situation was finally sorted, although still did not get any notifications from the company
Now I have come to leave, and after several calls..." more
"We live out in the sticks so we've always had broadband connection problems, but PlusNet seems considerably worse than some of the other companies we've used."
"Really good price and exceelent customer service"
"Very cheap good service"
"Mostly been fine, but was annoying when one month we had a high bill and for some reason we couldn't make outgoing calls (wasn't that we had missed a payment). With mobiles we didn't bother sorting it and the next month worked OK again"
"Not had any problems, though had no contact with them really. Was pretty cheap when we got it, but not shopped around since to check it is still good value"
"I decided to go with plusnet after visiting several compare the market sites. It did then and still does now come out as best provider for my usage.
Never had a problem, so can't really say anything about customer service!"
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