"After 15+ yrs with this bank and a spell of unemployment they withdrew my banking facilities and gave me 2 hrs to clear out any funds. All after allowing me to run up a £3500 overdraft while out of work. I later found out that I should have had 30 days notice in writing. Poor service, bad internal communications. Certainly not 'a family member' as their recent advertising implied. I am now complaining to the Financial Ombudsman.
I recommend ALL phone calls..." more
"Just opened account with above,after 25 years with Nat West.Must say very impressed with security and accessibility.Also give you option to channel cash into a regular saver account,giving you 6 percent,and £100 on joining,which is precisely £100 more than I received from Nat west."
"Delays of between 2 and 6 weeks for responses to queries using their secure messaging service ; the responses didnt answer the questions i'd asked (they appeared to be templates rather than properly considered responses) - secure messaging or an 0845 number to call, not much of a choice if you're calling from a mobile
Due to these delays I didnt organise the account swap in the time limit - meaning i missed out on the joining incentive - despite this only being by..." more
"I am absolutely appalled by my experience with their customer
> I made an application and completed it on the 1st of
> November 2013. It took a number of chasing calls to actually
> get to talk to someone about the status of my application on
> 21st of November.
> I was told I passed all the necessary checks and then went
> with the customer service advisor to some questions about
> saving accounts transfer. I quoted the..." more
"On the 5th July I left a review, which you can read below, explaining the problems we had trying to set up an switch online. At that point we gave up and thought never again. However, our current bank, HSBC are so poor - no 24hr banking unless you pay for it and call centres in India - we tried out of sheer desperation to switch again.
We ran into exactly the same problems, plus some others, but with frequent 'phone calls eventually they were sorted and we got..." more
"Using automatic emails to communicate with people and not getting back to them is not my idea of good customer service, especially if you're trying to attract new customers. Had to call them each time to get a reaction and was told to do all their work for them. After I sent them the paperwork (yes, paperwork, don't be fooled that it takes 15 minutes online) they said my water bill is not good enough because it only displayed my second name - a stupid reason, since..." more
"I have been a customer about 15 years & they are only going from good to great. This morning my daily free text mini-statement alerted me to a web company having debited me for a full year's fee - when I had meant to cancel the free 2-weeks trial. FD acted perfectly throughout, excellent on the phone, gave me the full legal gen, tried to call the company for me - but as they took so long too answer gave me the freefone number with full info on what to do once..." more
"Without a shadow of a doubt, First Direct is BY FAR, the best bank I have ever used. They have set the standard at Gold and to date, no other bank has even come close. I have been with them since they first opened and have never looked back."
"Super rate super service"
"Deal with humans in the UK"
"No issues, satisfied customer."
"Always get through quickly on the phone. The online banking system is very efficient. It has everything we need from a bank."
"First Direct are a very fair bank with very good customer services and fair charges. They have assisted me numerous times with problems."
"Provides good customer service with good interest rates."
"Excellent mortgage deal with FD, although very stringent lending conditions! Took a long time to convince them of our ability to pay mortgage, although nice dealing with a responsible lender."
"An excellent bank, usually with someone to talk to within three rings."
"I've joined this telephone banking since First Direct was launched way back in 1996. It is a very Efficient, reliable, and polite service. Good job the call centre is in Scotland. The staffs are very polite, cheerful, helpful and understanding people. Hooray!"
"Its a very good plan only requires 90 day notice and has a very good interest rate."
"Rates aren't great at the moment, but customer service is excellent. Plus you can call them pretty much whenever, do everything easily online, etc. Miles better than any other bank I've used."
"Good to be able to deal with someone promptly, with no waiting"
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