What an awful company.
I switched over from Sky Broadband last May '13, as the current infrastructure only offered me up to 2Mbps, in reality it was only 0.7Mbps.
BT had a fibre backbone, so could offer much higher speeds. I clocked it at around 79Mbps once it was installed!!
After 2 missed appointments, and 2 days off work on my part, I finally had it installed.
As a goodwill gesture for wasting my time, the guy on the phone offered me my first 3 months..." more
"For 10 years we were with ZEN internet; our maximum monthly usage was no more than 8GB. Switched to BT Home Hub and in first month usage was 12 GB- and similar in months 2 and 3. Then upgraded to BT Infinity and have just had a notice to warn we've used 18GB of our 20GB. We have not changed our internet usage, don't download films etc but since moving to BT we've gone from 8GB to 18GB usage. Any advice or observations welcome"
"After moving house and finding our virgin fibre optic was unavailable in the area u thought we would give the BT infinity a try as it was heavily advertised in the area. After a lengthy 3 hour install time and having to chase our you view and home hub across several post offices I thought the worst was behind us, how wrong was I, a week later and we still don't have either a constant Internet connection or tv package. Their "customer service" is woeful..." more
"So having endured years of poor download speeds with Talk talk/tiscali/free serve yes I was a customer that long, when I recently moved house I decided it had to be either Virgin fibre or BT infinity. Virgin hAdnt cabled my street, so I went for BT infinity unlimited at £44 odd a month. It was installed on time last Thursday and worked great for all of 4 and a bit days but died Tuesday morning. Logged a fault call and they aim to fix it by Friday. So as I..." more
"Don't use BT Infinity for online gaming. Previously had standard BT broadband and all was fine. "Upgraded" to Infinity and although speeds seem faster (not actually tested but feels faster) online gaming is frustrating as the connection randomly drops 5 to 6 times a day. Not noticeable on a laptop but any momentary drop in connection boots you out of the servers when gaming. Won't be using BT again."
"BT infinity , my recent upgrade, does seem to be working well, I hate the Indian call centre which causes me no end of irritation when something goes wrong. The customer services is definitely poor although you occasionally get lucky with a skilled or helpful assistant but often are not listened to . The engineer who upgraded my Broadband was meant to be off work that day and had been called in unexpectedly. He was reasonably efficient but very distracted during my..." more
"Very quick and easy to use."
"Pretty much does what it says on the tin, but the price bands are quite extortionate!"
"Had to have this landline for emergency purposes. Customer service is not very efficient. Call centre directed to India which is a pain. The line rental is expensive compared to other supplier. No other extra beneifts offers to regular customer. This institution is rather GREEDY."
"BT Infinity broadband is quite fast, but slight expensive"
"This is anew product not enough time to do a review"
"BT seem to waver around whether or not BT Infinity is available in an area. They told me I couldn't have it, but when pressed further agreed. I love Infinity it is excellent, but as well as the hassle I also had my order cancelled twice (not by me) without my knowledge. If they can't get you by phone they never ever email or write! My friend has had much the same problem with customer service and she has not been able to get infinity. I wouldn't recommend their non..." more
"Upgraded to infinity as exisitng broadband kept dropping out - this works well"
"We had recently bought a house and wanted by infinity installed as it was meant to be the fastest broadband and boy I wish I'd never had it installed, firstly the engineer took half a day to install it because he couldn't get a signal and when he did it didn't seem as fast as they showed on the tv, so we called bt who said oh we couldn't fit infinity so until we do we won't charge you but you are on the basic Internet package, then after a couple of months we end..." more
"a great service never breaks down"
"A total reliable broadband package that is affordable to all.I like the free wii fi that is included in the package which means i always have a connection even when i am on the go due to the millions of hot spots.The broadband modem/router also looks good not like some routers that look like they were made in the 70's.It was very easy to set up and get online and the speed is incredible."
"Satisfied with service bt anytime calls"
"I have had no problem with this service and so am satisfied with it"
"Download speed is not as impressive as I hoped, perhaps due to the rural area where I live. Upload speed is definitely faster. The connection is constant though, no interruptions at all this year. Customer service is excellent although I haven't needed"
"I have BT Infinity 2. Initially connection kept dropping, BT Customer service could not help. 3 month down the line the broadband completely stopped working. it's been 2 weeks and 2 missed appointments and not yet fixed. I have 23 days holiday per year, of which 2 so far used to sit at home waiting for BT engineer (and writing this review)."
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