"Infinity is just an excuse by BT to monopolise the market and screw the customers. In this area, there are fewer fibre service providers available... mostly BT and Plusnet (who are bt-owned), and of course the prices go up.
Any problems, bad luck. Apart from India, they only communicate by computer, by voicemail, or by texting and it's all one-way; you cannot discuss problems with a human being. I didn't need a router, I've already got 3 from BT, but I couldn't..." more
"total and absolute rubbish, I bought the package on recommendation, it's slow and frequently cuts out in spite of me purchasing boosters ect. BT engineers (to talk to them cost £35-00) said I must be living next to a power station (nearest one 25 miles away) then asked if the walls of my house were made of steel!! Can't wait for contract to finish. DON'T BUY.
"BT Infinity is fast but cuts out often. Customer service are useless and their policy is never to send out engineers, however many problems you have. I live in a normal 3 bed house in London and the router continually cuts out, especially when I move around. I tried changing the channels 3 times, but this just made it worse. Tech support said it might be because the router was near electrical equipment (thanks for not mentioning it beforehand!) so I got new leads..." more
"Absolutely awful. The worst Broadband connection I've ever had. Genuinely thinking the whole product may have been a joke, a set up by BT to make the buyer go crazy. Its literally awful. DO NOT GET THIS BROADBAND OR ANY PACKAGE IT OFFERS!!!!!
Thats all I can say...... Awful."
"I had an engineer around this afternoon to fit BT Infinity. To say he could not be bothered is an understatement. He left having not installed correctly and with no change in our broadband speed. I do not believe that it has been fitted correctly.
75 minutes later on the phone to BT has only confirmed that the speed is slow but no rectification proposed so far. It makes me feel the I am being difficult when all I want is for BT Infinity to be fitted properly and..." more
What an awful company.
I switched over from Sky Broadband last May '13, as the current infrastructure only offered me up to 2Mbps, in reality it was only 0.7Mbps.
BT had a fibre backbone, so could offer much higher speeds. I clocked it at around 79Mbps once it was installed!!
After 2 missed appointments, and 2 days off work on my part, I finally had it installed.
As a goodwill gesture for wasting my time, the guy on the phone offered me my first 3 months..." more
"For 10 years we were with ZEN internet; our maximum monthly usage was no more than 8GB. Switched to BT Home Hub and in first month usage was 12 GB- and similar in months 2 and 3. Then upgraded to BT Infinity and have just had a notice to warn we've used 18GB of our 20GB. We have not changed our internet usage, don't download films etc but since moving to BT we've gone from 8GB to 18GB usage. Any advice or observations welcome"
"After moving house and finding our virgin fibre optic was unavailable in the area u thought we would give the BT infinity a try as it was heavily advertised in the area. After a lengthy 3 hour install time and having to chase our you view and home hub across several post offices I thought the worst was behind us, how wrong was I, a week later and we still don't have either a constant Internet connection or tv package. Their "customer service" is woeful..." more
"So having endured years of poor download speeds with Talk talk/tiscali/free serve yes I was a customer that long, when I recently moved house I decided it had to be either Virgin fibre or BT infinity. Virgin hAdnt cabled my street, so I went for BT infinity unlimited at £44 odd a month. It was installed on time last Thursday and worked great for all of 4 and a bit days but died Tuesday morning. Logged a fault call and they aim to fix it by Friday. So as I..." more
"Don't use BT Infinity for online gaming. Previously had standard BT broadband and all was fine. "Upgraded" to Infinity and although speeds seem faster (not actually tested but feels faster) online gaming is frustrating as the connection randomly drops 5 to 6 times a day. Not noticeable on a laptop but any momentary drop in connection boots you out of the servers when gaming. Won't be using BT again."
"BT infinity , my recent upgrade, does seem to be working well, I hate the Indian call centre which causes me no end of irritation when something goes wrong. The customer services is definitely poor although you occasionally get lucky with a skilled or helpful assistant but often are not listened to . The engineer who upgraded my Broadband was meant to be off work that day and had been called in unexpectedly. He was reasonably efficient but very distracted during my..." more
"Very quick and easy to use."
"Pretty much does what it says on the tin, but the price bands are quite extortionate!"
"Had to have this landline for emergency purposes. Customer service is not very efficient. Call centre directed to India which is a pain. The line rental is expensive compared to other supplier. No other extra beneifts offers to regular customer. This institution is rather GREEDY."
"BT Infinity broadband is quite fast, but slight expensive"
"This is anew product not enough time to do a review"
"BT seem to waver around whether or not BT Infinity is available in an area. They told me I couldn't have it, but when pressed further agreed. I love Infinity it is excellent, but as well as the hassle I also had my order cancelled twice (not by me) without my knowledge. If they can't get you by phone they never ever email or write! My friend has had much the same problem with customer service and she has not been able to get infinity. I wouldn't recommend their non..." more
"Upgraded to infinity as exisitng broadband kept dropping out - this works well"
"We had recently bought a house and wanted by infinity installed as it was meant to be the fastest broadband and boy I wish I'd never had it installed, firstly the engineer took half a day to install it because he couldn't get a signal and when he did it didn't seem as fast as they showed on the tv, so we called bt who said oh we couldn't fit infinity so until we do we won't charge you but you are on the basic Internet package, then after a couple of months we end..." more
"a great service never breaks down"
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