"BT infinity , my recent upgrade, does seem to be working well, I hate the Indian call centre which causes me no end of irritation when something goes wrong. The customer services is definitely poor although you occasionally get lucky with a skilled or helpful assistant but often are not listened to . The engineer who upgraded my Broadband was meant to be off work that day and had been called in unexpectedly. He was reasonably efficient but very distracted during my..." more
"Very quick and easy to use."
"Pretty much does what it says on the tin, but the price bands are quite extortionate!"
"BT Infinity broadband is quite fast, but slight expensive"
"This is anew product not enough time to do a review"
"BT seem to waver around whether or not BT Infinity is available in an area. They told me I couldn't have it, but when pressed further agreed. I love Infinity it is excellent, but as well as the hassle I also had my order cancelled twice (not by me) without my knowledge. If they can't get you by phone they never ever email or write! My friend has had much the same problem with customer service and she has not been able to get infinity. I wouldn't recommend their non..." more
"Upgraded to infinity as exisitng broadband kept dropping out - this works well"
"We had recently bought a house and wanted by infinity installed as it was meant to be the fastest broadband and boy I wish I'd never had it installed, firstly the engineer took half a day to install it because he couldn't get a signal and when he did it didn't seem as fast as they showed on the tv, so we called bt who said oh we couldn't fit infinity so until we do we won't charge you but you are on the basic Internet package, then after a couple of months we end..." more
"A total reliable broadband package that is affordable to all.I like the free wii fi that is included in the package which means i always have a connection even when i am on the go due to the millions of hot spots.The broadband modem/router also looks good not like some routers that look like they were made in the 70's.It was very easy to set up and get online and the speed is incredible."
"I have had no problem with this service and so am satisfied with it"
"Download speed is not as impressive as I hoped, perhaps due to the rural area where I live. Upload speed is definitely faster. The connection is constant though, no interruptions at all this year. Customer service is excellent although I haven't needed"
"I have BT Infinity 2. Initially connection kept dropping, BT Customer service could not help. 3 month down the line the broadband completely stopped working. it's been 2 weeks and 2 missed appointments and not yet fixed. I have 23 days holiday per year, of which 2 so far used to sit at home waiting for BT engineer (and writing this review)."
"We live in a rural location and often our broadband speeds were slow.However,since we got bt infinity our speed is so much faster and the children can download material in no time."
"Not the cheapest on the market but one of the fastest, giving free Premiership games is great for existing customers"
"We don't find infinity to be much quicker in speed!
I feel very pricey for what it is! I would happily move elsewhere if someone else offered fibre optic broadband."
"Super fast service, but drops sometimes"
"Switched to Infinity from BE Unlimited (due to excessive drop outs and, final nail in coffin, take-over by Sky) about a month ago. So far its been pretty good. Speed is up from 3-4MB/s with BE to around 30MB/s and even at peak times only falls to around 25MB/s. Although we have the odd drop out it is far fewer than before (maybe 1 a week?) and seems to be settling down as time goes on.
Overall, fairly happy so far and fine for what we use it for (emails, web..." more
"I switched from BT Home Hub to BT Infinity. It's better at streaming online video and the speed is good, however its reliability for working is poor. The connection 'drops out' or fails to connect to the internet fairly regularly."
"Rubbish. I had no phone or Internet for 5 days because of an error by the installing engineer. It doesn't seem any faster and my email account, web mail, was hacked into and as well as emails going out in my name my emails were diverted until I realised and all my settings were changed. I've heard lots of other BT customers being hacked. Why? Also I lost BT talk.I could phone NZ for about 25p for half an hour. I tried to cancel infinity but they stopped my Talk..." more
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