BT Infinity Broadband Reviews

3.7
73% of users recommend (156 out of 213)
Customer Service:
Flexibility & Fairness:
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111 Reviews
BT Infinity - Refuse To Have It!
It's a bit faster than wire
No communication, no flexibilty, hidden costs

"Infinity is just an excuse by BT to monopolise the market and screw the customers. In this area, there are fewer fibre service providers available... mostly BT and Plusnet (who are bt-owned), and of course the prices go up. Any problems, bad luck. Apart from India, they only communicate by computer, by voicemail, or by texting and it's all one-way; you cannot discuss problems with a human being. I didn't need a router, I've already got 3 from BT, but I couldn't..." more

by dper, 2 weeks ago1 response

"total and absolute rubbish, I bought the package on recommendation, it's slow and frequently cuts out in spite of me purchasing boosters ect. BT engineers (to talk to them cost £35-00) said I must be living next to a power station (nearest one 25 miles away) then asked if the walls of my house were made of steel!! Can't wait for contract to finish. DON'T BUY. Ron Rowbottom."

by bugsy1944, 1 month ago2 responses
Customer lack of service
good speed when it works
it doesn't work and BT couldn't care less.

"BT Infinity is fast but cuts out often. Customer service are useless and their policy is never to send out engineers, however many problems you have. I live in a normal 3 bed house in London and the router continually cuts out, especially when I move around. I tried changing the channels 3 times, but this just made it worse. Tech support said it might be because the router was near electrical equipment (thanks for not mentioning it beforehand!) so I got new leads..." more

by EwanHussami, 1 month ago2 responses
BT Infinity not so Infinite.....
Its good whilst it lasts.
It never lasts.

"Absolutely awful. The worst Broadband connection I've ever had. Genuinely thinking the whole product may have been a joke, a set up by BT to make the buyer go crazy. Its literally awful. DO NOT GET THIS BROADBAND OR ANY PACKAGE IT OFFERS!!!!! Thats all I can say...... Awful."

by jonty1, 1 month ago2 responses
BT Customer Service - Shocking
Infinity 2 speed (in my area anyway)
Ludicrous customer service

"WOW. What an awful company. I switched over from Sky Broadband last May '13, as the current infrastructure only offered me up to 2Mbps, in reality it was only 0.7Mbps. BT had a fibre backbone, so could offer much higher speeds. I clocked it at around 79Mbps once it was installed!! After 2 missed appointments, and 2 days off work on my part, I finally had it installed. As a goodwill gesture for wasting my time, the guy on the phone offered me my first 3 months..." more

by ParkyParky, 2 months ago4 responses
BT Infinity usage
Speed better and more reliable
metered usage immediately up 50% and now more than doubled in 3 months

"For 10 years we were with ZEN internet; our maximum monthly usage was no more than 8GB. Switched to BT Home Hub and in first month usage was 12 GB- and similar in months 2 and 3. Then upgraded to BT Infinity and have just had a notice to warn we've used 18GB of our 20GB. We have not changed our internet usage, don't download films etc but since moving to BT we've gone from 8GB to 18GB usage. Any advice or observations welcome"

by royap, 2 months ago4 responses
BT infinity seems to work as well as it says on the package
Higher Internet speed and a new hub and modem
Customer services, Aghhhhhhhhh!

"BT infinity , my recent upgrade, does seem to be working well, I hate the Indian call centre which causes me no end of irritation when something goes wrong. The customer services is definitely poor although you occasionally get lucky with a skilled or helpful assistant but often are not listened to . The engineer who upgraded my Broadband was meant to be off work that day and had been called in unexpectedly. He was reasonably efficient but very distracted during my..." more

by loisbe, 22 Jul 2013
Broadband Infinity
you can upgrade at any time

"Very quick and easy to use."

by mags17, 20 Jul 2013
BT Infinity - Is that just a reference to the cost?
Connection is quite good, but with occasional drop-outs.
Most expensive fibre-optic bb deal out there.

"Pretty much does what it says on the tin, but the price bands are quite extortionate!"

by kmulroue, 20 Jul 2013
BT Infinity Broadband
Fast
Call centre in India is a pain

"BT Infinity broadband is quite fast, but slight expensive"

by rosie83, 19 Jul 2013

"This is anew product not enough time to do a review"

by brown120, 19 Jul 2013
Great broadband, poor customer service
Speed, capacity
Customer Service, Lack of internal communication

"BT seem to waver around whether or not BT Infinity is available in an area. They told me I couldn't have it, but when pressed further agreed. I love Infinity it is excellent, but as well as the hassle I also had my order cancelled twice (not by me) without my knowledge. If they can't get you by phone they never ever email or write! My friend has had much the same problem with customer service and she has not been able to get infinity. I wouldn't recommend their non..." more

by debs9, 19 Jul 2013
BT infinity broadband works
continuity of service
really grumpy engineer installed it

"Upgraded to infinity as exisitng broadband kept dropping out - this works well"

by chinkles, 19 Jul 2013

"We had recently bought a house and wanted by infinity installed as it was meant to be the fastest broadband and boy I wish I'd never had it installed, firstly the engineer took half a day to install it because he couldn't get a signal and when he did it didn't seem as fast as they showed on the tv, so we called bt who said oh we couldn't fit infinity so until we do we won't charge you but you are on the basic Internet package, then after a couple of months we end..." more

by vdanie, 19 Jul 2013
BT infinty does exactly what it promises to do
fast speed,easy setup,affordable
nill its great

"A total reliable broadband package that is affordable to all.I like the free wii fi that is included in the package which means i always have a connection even when i am on the go due to the millions of hot spots.The broadband modem/router also looks good not like some routers that look like they were made in the 70's.It was very easy to set up and get online and the speed is incredible."

by lordvagas, 19 Jul 2013
BT Infinity Broadband
quick access to internet
limited megabites and do not want to pay for more so have to be carefu

"I have had no problem with this service and so am satisfied with it"

by anneho, 19 Jul 2013
BT Infinity Broadband
faster download and upload
Higher price

"Download speed is not as impressive as I hoped, perhaps due to the rural area where I live. Upload speed is definitely faster. The connection is constant though, no interruptions at all this year. Customer service is excellent although I haven't needed"

by Annaloa, 19 Jul 2013
Bad Connection, Bad Customer Service
Friendly Advisors
Bad Connection, Bad Customer Service, Expensive

"I have BT Infinity 2. Initially connection kept dropping, BT Customer service could not help. 3 month down the line the broadband completely stopped working. it's been 2 weeks and 2 missed appointments and not yet fixed. I have 23 days holiday per year, of which 2 so far used to sit at home waiting for BT engineer (and writing this review)."

by IRKazi, 17 Jul 20131 response

"We live in a rural location and often our broadband speeds were slow.However,since we got bt infinity our speed is so much faster and the children can download material in no time."

by jennym67, 16 Jul 2013

"Not the cheapest on the market but one of the fastest, giving free Premiership games is great for existing customers"

by Rico, 14 Jul 2013
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