"Badly trained, rude staff
Still holding for a manager an hour later. I think this place runs out of a shed.
"Terrible customer service, they are rude and they are unable to make a Decision. Unable to activate a card. The head office manager!! ( Mr Amar Deb ) and one of the customer adviser ( Krista Hawhownam ) if the spelling is right, they were unable to activate a credit card!
They loss costumers easily! Never recommend."
"Like many I have always had a good impression of the John Lewis stores but I must admit they do not seem to match that with their insurance offering - 4 (yes FOUR) times the price of a policy exactly the same with another provider and no response to enquiries or emails to their main 'enquiries' desk at JohnLewisSpecialistInsurance.com. I would advise treading carefully - WHY do these companies start trying to offer services they are not expert in ?? (By the way -..." more
"Whilst having never made use of their online service or having my currency sent to my home address, what I can offer is a validation of their bureau service in..... Covent Garden.
This is a small outlet but very customer focused.
Whenever, I have required foreign currency, I look online here to see what rates they are offering, invariably these are better than many of the main and well known FX brands.
Whether this is Dollars or Euros, I have never been..." more
"Plusnet advertise £2.99 Broadband but it is extremely unlikely you will pay this. Monthly fees are more likely to jump to £14.99 as a minimum for the most basic service and then you'll end up paying Plusnet's excessive Extra Usage Allowance (and they won't ask you first). They will also add items to your bill without discussing them first (e.g. Plusnet Protect, whatever that is). I've ended up paying nearly £60 one month and that was despite the..." more
"Do not get invovled with these con men its a total rip off they have taken twenty pounds from my card and then refused all documents they requested and closed my account but they do not give back money they took from my debit card i am getting in touch with my debit card supplier and see if they can get it back has anyone any advice on this can my company get my money back but please avoid these con men"
"Alliance Trust Savings (ATS) used to be my favourite self-select share platform and I've had accounts with them for more than 10 years, but recently I've began moving my business away from them to other, better providers. Their charges have gone up and up through several massive hikes to the point where they are now more expensive for modest investors than most other platforms. At the same time, the speed and quality of service has got worse and worse. Not a good..." more
"Used my prepaid credit card when travelling abroad and never had an issue. Whenever I have had any queries, they have been answered promptly by their great customer service either via email or on Facebook. I would highly recommend FairFX."
"So easy! I didn't even have to buy a paper. I just clicked on the relevant link, completed my details then printed off my 2 free tickets to the Ideal Home Exhibition in London. Wicked day as I went on my birthday in March. Thank you so much! Donna Sugden."
"I've used the FairFX Euro card for my holiday trips to Europe for a few years now. I can buy when the rate is good and I can budget for my trips by buying ahead. I don't incur silly credit card or bank charges, the FairFX fee is clear. If you travel to the Eurozone it's the only card you need."
"First off, its far more expensive than a lot of other providers, and on top of that has hidden charges such as for not making enough calls in a period.
Caps internet usage limits, and when approaching cap, supposed to send an e-mail telling you, however does not always e-mail and can result in you racking up a bigger bill as you don't know you're near the limit. BT will not let you off for this, as they are not contracted to send this e-mail, however you'd think..." more
"Excellent rates on USD and Euro currency cards. Excellent customer service. Often run promotions that waiver initial card fee. Frequent competitions and highly visible on social media."
"Phoned to activate my card and told me I needed to prove my address"
"I have a metro business account you can never get on line it freezes crashes I then had £5200 taken from my account and they will not pay it back even though it is there online rubbish service that caused it do not touch it with a barge poll"
"If you want to ring Plusnet for any reason there is always at least a 30 minute queue and quite often you have to hold for 60 minutes, so frustrating and not acceptable. With this and poor staff knowledge leads to confusion and stress. Don't go near them with a barge pole."
"In 2011 whilst insured with Direct Line, I had an accident which the other party took full responsibility for and it was a no fault claim. Direct Line persuaded me they had to take my car to be valued, which turned out to be scrap value and not retail despite it being in excellent condition - they even valued it at less because it was dirty and the parcel shelf wasn't in (I have dogs), at no point did they say this was the last I would see of my car. At no point..." more
"I took out this card to help with short term cash flow. I contacted them when my situation had improved and asked them to cancel my account and tell me how much I needed to pay to clear the outstanding balance. I was told how much and I paid this off. The following month they took £25 from my account and have charged me a monthly fee for the card and are now saying I owe them £60. Despite my asking to speak to a supervisor about this, their operative..." more
"Nationwide refunded a visa debit card charge after I complained that I had been scammed, then after receiving unsupportable information from the scamming company they GAVE my money away again even though they had been told not to do so. Despite Nationwide admitting that I might have been scammed they have refused to give me my money back. I now have to complain to the Ombudsman. Clearly they do not subscribe to the claim of putting the customer first."
"This is the worst company I have every dealt with. As others have said on this forum, the customer service is absolutely appalling. I've only been with them for two months, but they got my first bill wrong, having promised that they would not charge for connection, it turned up on my bill. I had an email showing that I had agreed this deal, but I still had to spend half an hour on the phone to their overseas customer services department, who seemed to have no..." more
"I just wanted to share my story with all the other users out there so that it may save someone else a lot time, stress and money as you will come to the same conclusion as me eventually. That conclusion is to say goodbye to virgin media.
The problem is always with the broadband service. It started becoming extremely slow at times until you would get constant connection drop outs and time outs. The service was down regularly and I was left with no internet for..." more
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