"We signed up with isupply for a one year contract. The transition from our previous supplier was quick (within a couple of weeks).
We ended up being over £200 in credit by the end of our third quarter. After sending numerous emails and not getting a reply. I rang them. After several attempts of trying to speak to someone and being asked by an automated response after 5 minutes of being on hold to leave my details and I would be called back (I never received..." more
"Complained on 26/11 with below - still no reponse
Your message: Despite paying over £180 per annum and being 91 years of age, when I found I had no hot water or heating this morning I called Homeserve. You told me to phone an engineer who would explain how to diagnose the problem or I would have to pay £87 for a callout. In a state of distress I called my grandson who came round and tried to get through to the engineering helpline (0844 736 0049). 15+..." more
"I have had a euro card for several years and always get the best exchange rate. Customer service is excellent and delivery of currency second to none. Would and have recommended to anyone who listens"
"Cheap i agree, one hopes you never need to use it, but low and behold if you ! They ask for all of the paper work numerous times via e mail and paper copies, dont contact you when they receive anything, to put you in the picture, 3 months now still no phone, disgraceful, no problem taking payments every month they are on top of that, rest assured."
"This mob are a complete joke. I have had to get the local press involved in an attempt to get anyone from the company to return my calls. If I wish to have the goods I ordered in October delivered for Christmas I would have to pay over double the price, just to get an item even close to the one I ordered. I have been given 3 delivery date and waited in on every occasion, only to be told it's not going to be delivered for another 2 months! I have been told the..." more
"In general I've been quite pleased with Sainsbury's, having tried a few other credit cards, and had significant problems of one kind or another. Sainsbury's have been consistently - well, OK.
Apart from the time when I queried the charges applied to my account, even though I was paying off the balance every single month, and they refused to acknowledge that I should NOT be paying charges. Then a few months later, just randomly wrote me a letter to say I'd been..." more
"had to pursue a claim through Allianz, someone had jumped over the bonnet and roof meaning it needed to be replaced. The preferred repairer returned my car with more scratches then it originally went in for and only half the original work completed. I'd already paid my £250 excess and I'm now stuck in a loop trying to get my car repaired and back to me in a timely manner. The Allianz customer care is lacking, the standard of hire car and repairers they use..." more
"I am a property professional for nearly thirty years and I have never seen such incompetence before. I am still fuming over this fiasco and am seeking compensation for my expenses to date over this.
I only wanted to borrow £30,000 on a secured loan to extend house which I wanted to pay off quickly. (Nationwide wanted to change my mortgage from interest only to a repayment loan ) I started in April with Shawbrook via a brokering firm and after endless..." more
"I have never experienced anything as bad. All too often you can not buy shares online and they ask you to ring them up. You ring them up and their phones are continually engaged. Last week my worst day was 45 minutes before they answered the phone. and their prices all too often bear no relationship to what the market prices is for trades going through at the same time.
All this is completely unacceptable and gives stockbrokers a bad name"
"I have been chasing my own order for the past two weeks. At first, the other half of my order got cancelled due to lack of stock. Is this my fault? Why should they announce that there is stock in the first place if there isn't. After that I was promised the other half to come on Dec. 02 although it hasn't come either. They are very quick to take the money however, no item has made its way to me as of now. The customer service is appalling. They do not even read..." more
"Santander business banking is impossible to work with. if you get logged out only takes 5-7 working days to get in, meanwhile you could be on stop with all your suppliers. you can't search for suppliers payments,or any sort of alphabetical search. I only took the pressure for a month and bailed out .
In short designed by a security expert but not useable."
"Unbelievable. Who are these happy customers. Just look at the reviews on the web. I have just moved from EE to BT. Worst decision ever made. BT service is appalling - order was delivered wrong. I was billed full price from day 1 (i.e., promotion offer not included) - still trying to get that resolved. Speed is worse than EE. I really hate say this, but if it is BT Sport that is driving the decision go down the path of Murdoch. BT Is entirely hopeless."
"If you still have a co-op credit card you should get rid of it and get yourself one that offers you something in return. I had my credit card for 15 years and then I made one mistake and was given short shrift by the company. Customer loyalty means nothing to them so don't give them yours."
"The price of the insurance was pretty much the same as my previous insurer but I liked the unlimited overseas travel.
I paid for the insurance by credit card but was still asked to fill in a direct debit form. When I contacted them they said this was a mistake.
A few days later I got a letter asking me to send them a copy of my license and renewal details from my previous insurer by 12 November of my insurance would be stopped. The letter was dated 20 November and..." more
"I've recently joined npower and have made a few phone calls to them since I signed- up.
They have always been very courteous, polite and helpful in every way that's possible.
I can only speak for my own self, as I'm very satisfied with them.
Their tariff's are also very competitive."
"They basically cancelled my insurance because I had got the date of car purchase wrong by a couple of weeks - didn't bother to phone me (they said they did and blamed me for giving them a wrong number - ABSOLUTE LIES) and I did not get to see my emails till evening when I had already been driving around all day for my work. If I had got caught I could have got a criminal record PLUS lose my job.
ABSOLUTELY RUDE DIDNT EVEN SAY SORRY AND DIDNT GIVE A DAMM I REPEAT..." more
"They sent a text message asking me to set up a direct debit to pay my credit card. I called them to do that, but I couldn't get through the security questions. Instead I went to online banking and it wouldn't let me set up the direct debit for the full amount, because kept saying I needed to enter an amount. Eventually I realised that it was because it was already set up correctly several weeks ago. End result: a lot of time wasted."
"1 month left on my insurance with one more payment of £12. I am selling my car so I inform Swinton who calculate a £50 cancelation + £2.50 to pay by credit card. I'm then informed by Mr smug that now I've informed him I was selling that its the law that I cancel my insurance and give him £50. However it wont cost me £50 if I renew the new car with them at a stupid quote building in the extra £50 +. Not a chance AVOID AT ALL..." more
"John Lewis phone to try and sell me home insurance, 20 minutes wasted while they ask all the usual questions only to find that they want more than double the price we currently pay for the same cover and yes before anyone asks we read all the small print, our cover is the same with a reputable company. Don't be fooled by the lovey dovey front they have and avoid their fibre broad band like the plague, their customer service is the worst we have ever experienced."
"After being with Natwest for 47 years that whilst offering a good service had derisory interest rates. The Santander staff at Walsall were a delight, friendly, efficient and professional and within an hour had my 123 current and credit cards set up. By the time I got home my online account was up and running and within 3 days had my pins and cards. All transactions between my NW and Santander accounts are both instant and seamless. Security seems more comprehensive..." more
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