"Absolutely awful. The worst Broadband connection I've ever had. Genuinely thinking the whole product may have been a joke, a set up by BT to make the buyer go crazy. Its literally awful. DO NOT GET THIS BROADBAND OR ANY PACKAGE IT OFFERS!!!!!
Thats all I can say...... Awful."
"I had an engineer around this afternoon to fit BT Infinity. To say he could not be bothered is an understatement. He left having not installed correctly and with no change in our broadband speed. I do not believe that it has been fitted correctly.
75 minutes later on the phone to BT has only confirmed that the speed is slow but no rectification proposed so far. It makes me feel the I am being difficult when all I want is for BT Infinity to be fitted properly and..." more
"Ok lets be clear here plusnet is a BT subsidary im sure they are trying to shed their Indian call centre shocking customer service by rebranding under plusnet where you talk to english people but be warned the service is awful in my case they tried to switch me and engineer said he called at my house but he did not and as a result i now have no internet and next appointment will now be in two weeks . I found that unacceptable and an indication of what lay ahead so..." more
"Where to start if you can ever get in touch with the customer service department don't hold any hope of them carrying out your request. I can simply save you money don't change - it's clear that you can't get in touch due to so many people phoning to complain. Worst thing I ever did."
"I took out one of these cards as I wanted to have better control over my spending and this I can load up and put away until I need to use it.
The initial cost of the card is fair as are their charges.
Do not expect it to be easy or straight forward to actually load money onto your card though!
I registered my Debit card and had to wait 4 days for them to perform checks on it before I could transfer any money. The transfer (min £10) takes another 3 days.
"This week and last week I could not deal within my SIPP with Hargreaves Lansdown. Last week the young man at Hargreaves Lansdown made out that there was no problem and that I was doing something wrong. This morning, when again I could not deal I was told that there was a problem with the Chrome web browser and that the Hargreaves Lansdown website would not work with Google Chrome. A bit late to tell me that. Stay very clear of Hargreaves Lansdown as a lot of their..." more
"I applied for the card and mistakenly keyed an incorrect date of birth. Trying to get Halifax to put that right is proving impossible. OK, so I hold my hand up, my mistake BUT firstly they will not amend over the phone. Having worked for Halifax for over 20 years I could tell them a million things to verify myself but no I have to go into a branch. So I make a 20 mile round trip into the branch, take my driving licence, which was photocopied and I was told the DOB..." more
"I have been with them for approx 5 years now , i find there charges very reasonable and there service excellent ,most things can be done online, can't say more ,well worth a quote ,"
"I have finally closed my Think Money account & couldn't be happier! I have had the following problems with them: 20 minutes on hold on a premium rate number trying to talk to a money manager (nearly everytime i phone), blocked my wages as my employer had changed their banking name, froze my card before xmas because they said it was seen as excessive spending (had to wait 24 hours to be able to use it again), charged £5 to replace a card after someone had..." more
"Totally abysmal company with no morals. They refused my 9th yr NCD even though the policy was fully paid up, hiding behind their small print. Won't give me a refund for NCD lost. Not interested in the consumer, just their top line. Will never use them or their asscociated businesses again. TheY are also brokers who get business for their own parent company, ergo charging you TWICE."
"I have had a few emergencies in my car in the past. I called the AA, they were with me in 15 minutes. Can't complain.
The same thing happens to my husband and it's like he's dealing with a completely different company...the first time he was waiting for 5 HOURS before they said they couldn't get out to him. If he hadn't managed to rescue himself he would have spent the night in a dodgy part of town (somewhere you wouldn't want to leave a soft top) in an unheated..." more
"Signed up to talk talk after a very confusing conversation with a fellow in South Africa who didn't know what he was talking about,
- 6 weeks to connect broadband!
- Would not let me cancel until after 15 minutes on the phone!
- told me the would send the refund by cheque in 28 days!
DO NOT BOTHER"
"I recently switched to Ovo having read favourable reviews online. This was a big mistake. My previous monthly direct debit was £40, they have taken £106 without explanation. I contacted them to ask them for an explanation and to amend this repeatedly before the date that they took the money out and received no response. They decided on this amount before I had even submitted meter readings! Very disappointed."
"Avoid like the plague
Advertising sounds good, cheap etc., but they will charge you heavily when your contract expires, and inflict cancellation charges after the end of your contract
Set up you next provider before your contract end date, but be carefull the date does not fall before your contract ends or at the weekend, or plusnet will charge a month fees at their highest rate!!"
"Do not trust this company
Terrible customer service and fail to deal with complaints"
"falsely lead me to believe that I was getting a loan from them and told me I will be charged 69.99 fee . Entered my debit card details then was taken to another web page listing other loan companies. Still waiting for my refund after two months worth of phone calls and emails.
Watch out people they will rip you off."
"Avoid this bank.They paint a glossy picture.The reality...?.Banking amatures.Moved back to Co-op.Debit cards are not good when used online.Car rental companies will not accept them either.The only bank to use MasterCard debit cards.Every other bank use Visa,these are accepted everywhere.Avoid this bank."
"I can understand what some people are saying but we have been with think money since October 2013 and although we don't have an awful lot to live off of each week I am so happy that they deal with everything. I can sleep at night knowing that all my bills are accounted for and recently being on an iva plan it is teaching us a valuable lesson about money and that we now have to think about what we can and can't have.
Anyone needing help with control of finances I..." more
"Shocking. Took out insurance, when through the quote in detail which was in writing. Paid my money, then notice the insurance docs received under insured the vehicle by £500 less that the amount I agreed.
Contacted them and forced to pay £35 more which equated to approx. 20% !!!!!!!!!!!
Logged a complaint, guess what. No reply, totally ignored. Currently pursuing this through legal action.
I know when reading reviews you think, could be sour grapes..." more
"I have had the same problem as a lot of customers, once quoted they will find a way to charge you extra. when you try to cancel it will cost you majority or the premium you paid up front. I paid £190 up front and they wanted an additional £170 - to cancel after two weeks I am getting £70 back from my original £190."
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